Returns & Refund Policy

At Keystone Cheese, we strive for the highest quality in every slice; however, due to the perishable nature of our products, we can only offer returns or replacements for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for any quality concerns.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the shipping packaging as soon as you notice an issue.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the attached photos within 48 hours.

• 3.
  Review Process

  Our quality assurance team will review your claim and respond within one business day with a resolution.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh replacement at no cost or issue a full refund to your original payment method.